Chosen Solution

iPhone 5 suddenly developed the “Searching…” problem (no cell service, only wifi). After researching, I did a backup on iTunes, then restored all factory settings. Now, phone will not activate! Error message is “Could Not Activate iPhone because activation server is temporarily unavailable. Try connecting to iTunes or try again in a few minutes.” Have tried dozens of times through iTunes and wifi, even bought new SIM card, still SAME ERROR. Any ideas? Shows Wi-Fi is connected, and still Searching…Comm board maybe? Thanks in advance. This site is awesome!

Hello. Skip to the asterisks for the solution.

Background

I was on vacation in the mountains where I expected to have low signal. I planned to be out mountain biking and wanted to conserve my battery for an emergency. I put my phone on airplane mode for this reason. I turned airplane mode off after completing my trip, but my phone never again obtained a signal. I maintained WiFi access. (Note: I never jail-broke my phone, opened it, I was not using it when this occurred) I believe my problem is the same as yours, and that the airplane mode was unrelated. It said searching continuously. It still had wifi and worked like an iPod would. I spoke to Apple support on the phone and they said connection issues were a Verizon problem, not an Apple problem and to go to Verizon. That option was not available to me, so without success, I attempted the following…

  • Turn off with power button
  • Force restart (power and home held)
  • Reset network settings
  • remove SIM card, blow out (both powered on and off)
  • Downloaded most recent iOS but it failed to install (iOS 8.2) None of these interventions changed my situation. I went without a phone for the rest of the week, then visited Verizon upon returning home. They did the same things I did, but they also tried another SIM card and did a factory reset. However, this completely locked down my phone on the activation screen, failing each time. It would still not find a cellular signal. It would not activate with WiFi. It also did not activate with iTunes when I got home. Verizon told me to go to the Apple store. It took a few days to get an appointment at Apple. I spoke to a “Genius” for about 10 minutes, during which time they restarted the phone, tried another SIM card, and told me it was out of warranty. They gave me the following options…
  • Exchange it $249
  • Sign a contract for a iPhone 6 $200
  • Buy a new phone outright ~$700 I told them I would sleep on it. I refused to accept that my iPhone was now a paper weight. Worst case, if it were a damaged cellular card, it should as a minimum continue working as a wifi iPod. A lot of research, trial and error was done when I got home.

The following is the solution.

Here are the steps I took to solve this problem (to the best of my ability to explain them)

  • Turn off iPhone
  • Open iTunes on computer
  • Hold down home button on iPhone and plug iPhone USB into computer -> (Do not plug in USB before holding down the home key)
  • Click restore iPhone on iTunes and update when asked. -> (You want a full software replacement with update) This was clearly caused by some sort of corruption to the firmware.

Outro

I am very disappointed that Apple so quickly wrote me off. This problem was clearly caused by a bug in software/firmware. I was not operating or abusing the phone when it failed, nor has it ever been jail-broken, or any other kind of abuse. Apple passed the buck right out of the gate. My wife’s phone was clearly working and mine failed, yet they refused to provide any assistance. This problem could have been resolved immediately with the PC we had (same PC used to later fix the problem). Apple’s “Genius” also wrote me off. I understand that I have had my phone for 2.5 years and I am outside of the warranty window. However, this problem is clearly a software, and possibly iOS problem that Apple should take responsibility for. Telling me to spend hundreds replace a perfectly working device is terrible customer service. I am glad I spent a few hours researching this problem and solving it myself, but I am very disappointed that it could have been resolved in a few short minutes by an Apple tech. It also was about a 2.5 hour total time involved in the Apple store once my commute is included. I hope this story makes it to someone important at apple, and I hope none of you had to or have to spend hundreds to replace a functioning device. I do not have any special tech background. Just GOOGLE and determination.

I have managed to fix mine by getting the solution from another issue and trying it with this.

  1. Switch the phone off, leave the sim card in and put inside a zip seal sandwich bag. (I put in inside another one for extra protection from moisture).
  2. Put it in the freezer for 45-60 mins. (really, the phone won’t break).
  3. Take it out of the freezer and the bags and switch it on.
  4. Try to activate again, the message might come up again, but this time it let me bypass it.
  5. Get to the home screen as fast as possible so ignore any apple sign in requests.
  6. When you get to the home screen. Switch the phone off, wipe off the condensation and put place somewhere warm for an hour so there will be no water damage. It worked for me. Your “searching problem” will probably be fixed by replacing the antenna.

This has worked for me. (At least I was able to activate, I still have “Searching…” problem)

  1. Hard reset the iphone. (Home+Power buttons until apple sign appears.)
  2. Switch off the iphone
  3. Put the iphone into freezer for 1.5 hour. (Your sim card should be inside)
  4. Wipe the moisture of iphone and wait half an hour
  5. Wipe the moisture of iphone again and try.

check first your imei is there if not you cant activate please give base band 15s heat and also resold sim reader interface after everything will be ok best of luck asad

Just follow the below mentioned simple steps, if you wish to activate the iPhone: -First insert the activated as well as the compatible SIM Card (for iPhone 3GS) or the micro-SIM Card (for iPhone 4 as well as iPhone 4S) into the device. -To Switch On your iPhone, press and hold the On/Off button just for few seconds. After that carefully follow all the instructions which are there onscreen in order to activate as well as to set up the device. -And you can also use the option of using ‘iTunes’ to finish your activation. -Just connect your iPhone device to a USB 2.0 port on your PC or Mac via the USB Cable or the Dock Connector which comes with the device. ‘iTunes’ will automatically open-up. -After that, carefully follow all the instructions which are there onscreen in the ‘iTunes’. -Now to use ‘iTunes’, just ensure that your PC is linked with the internet while you activate your device, either via any direct connection or a Wi-Fi network to the router or your Ethernet network. -And in case it’s not linked with internet, you won’t be able to activate your device successfully. If after following the above steps your iphone still not get activated then you call Apple Customers Services here.

After 4 weeks of having the phone turned off I finally was able to update it and it is finally working! I had exactly the same issue of “Searching”, then reset everything from factory, then I was not able to use it cause it got stucked in the Hello white screen. Tried also the software update with iTunes but it showed error message, something about servers not being available. I tried that with 2 different macs (both with latest itunes version) and the same issue… But until this week I updated to OSX EL CAPITAN and updated the iphone through iTunes without an issue !!!. The installation was flawless and the celluar signal came back. My iphone 5s is working in great condition now. I was so close to sell the phone as scrap. Please, before doing anything radical try updating to El Capitan or at least to use iTunes from a mac with El Capitan to update the firmware of the iphone. I hope this helps somebody out there.

i had this problem for two hours, then i removed the sim card slot and tried, it worked 3 times in a row, hope this helps

Well, this is a common issue after restoring to factory default. You can use a third party tool to help to enter the safe mode of iPhone 5 and then just repair this problem. Just refer to How to Get iPhone/iPad/iPod in or out of Recovery Mode with iOSBoot Genius

Hello, I have the similar problem as you. I’m having an iPhone 5s, with iOS 11.1 (if I’m not mistaken). Recently, I have updated to iOS 11.3 through iTunes restoration but still unable to pass through the activation SIM stage. When I insert my SIM card, it shows: “Your iPhone could not be activated because the activation server cannot be reached. Try connecting your iPhone to iTunes to activate it” - the message pops up in iPhone “The iPhone could not be activated because the activation information could not be obtained from the device. Disconnect your iPhone, make sure the SIM card is inserted correctly.” - the message pops up in iTunes I have had tried countless times to restore it through iTunes and it seems like the problem still persist. Anyone have any solutions so far? Any reply would be greatly appreciated.

For anyone reading this thread: If you tried all of the above, as I did, This is what was wrong with mine: DEAD SIM CARD. I went to the Verizon store, Dead SIM card, FREE, repair. Please check in to that before you do a full phone restore. Luckily, We didn’t lose anything as we backed up via iTunes…but it was all unnecessary step in the end.

found this page which has solved this for me. Holding the two buttons together until after the apple logo has shown, continue to hold until a connect to itunes logo has appeared, connect the iphone to itunes and then a message will appear, i had to choose the resstore option to get it to work. it took awhile but my

Okay, So you have to follow this piece by piece.

  1. First try to remove then replace the sim card
  2. then you go to your settings (if the sim doesn’t work)
  3. Click Carrier (will be a green phone)
  4. If it is set to manual, make sure you flick the switch to make it automatic.
  5. if this doesn’t work then try resetting the phone again. Let me know how this works, Keegan

Have you tried disconnecting the battery, and let it set unplugged for a few minutes. Then restarting it.

that is because of IMEI ! ( Baseband CPU/PMU) has problems either reball or use ACT tool to fix it regards

Alright I just resolved the problem with my iPhone 5 a few days ago. It hasn’t been working for close to 3 weeks with the infinite “searching…” 1.Soft Reset your phone. If that doesn’t work, 2. Remove SIM card 3. Restart phone (if it still says searching while SIM is removed skip to step 6) 4. Reinsert SIM and turn the phone on (still not working?) 5. Update iOS.. Yes I know it sounds so predictable, but it has helped in the past. 6. If all else fails, grab a charger and use the “Restore” feature on iTunes. After repeating step 6 twice, my phone started to pick up cellular service again allowing me to complete setup. Best of luck :)

Try after 3 days later

Make sure you have a working data connection, whether it is cellular or wifi, otherwise it cannot contact the server.

My Iphone 7 Plus failed to activate after IOS 13 update, apple said it couldn’t be fixed and wanted £300 to repair it. But I downloaded IMyFone Fixppo cost £30 but solved my problem.