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Any other ideas around this? Bought a house with a 2012 samsung refrigerator and all of a sudden the ice stopped dropping. I have tried the re-set multiple times and it doesn’t seem to be working. It looks as though ice is being made but isn’t dropping into the bucket. Since we weren’t the ones who bought the fridge, I don’t think I am able to have a service technician come out to look
Does the maker have a sensor arm that detects when it’s full and is it in the up position? If so, gently push the arm drop to release it from the off position.
KristenGallagher, You reset it by unplugging the refrigerator for at least a 20 seconds then plugged it back in, correct? Is there ice in the ice maker tray waiting to be dumped? Or is the ice maker tray empty? If empty be sure the water is on. A dirty water filter can get clogged and not be able to fill the the tray. If your unit isn’t cool enouh the sensors on the ice maker won’t let it advance. You should be able to see a “test switch/button” on the ice maker. Hold it for 10 seconds and it should complete a test. It will cycle around, dump ice, cycle to the fill and cycle around and stop-all in a few seconds. If you hold the test button down for 10 seconds and nothing happens, you’ll probably need a new ice maker.
If the ice is hung up on the arm or not falling into the ice bin a few things could cause this. Is the ice maker level? If the cubes are larger in the back of the ice tray than the water is settling more in the back cause it’s not level. Most ice maker are secured to the side of freezer with 2 1/4” screw above the ice tray and one 1/4” screw below the ice maker. You can adjust by loosening the screws. Don’t remove them, only loosen and adjust. A level might help. The true test will be after the first batch freezes. A bent arm can cause these issue too. Or the bracket at the back of the ice maker that the arm fits in could be cracked. Without a model number I’m only assuming you have an ice maker that mounts to the left side of the freezer. This is a common ice maker used by many manufacturers.
I hear the clicking sound when I press my cup against the dispenser and yes, the ice flap opens and closes. The ice tray fills & dumps as it should, and I can turn the circular knob on the back of the ice box, to make the ice fall through the shute. But the stainless steal auger blade is not rotating at all. Figured that was the issue all along, but didn’t know what it was called, therefore, couldn’t search how to fix it. So thank you for all the detailed instructions!! Now that you’ve helped me identify the issue, how do I fix it? I’m assuming it will need to be replaced?
Ice doesn’t drop is most probably a cracked ice tray. Either take out the tray and glue it or buy a new tray. Because of the cray the tray will refill with the cubes inside and water will fall in collector bin. The water freezes and when using ice maker the rotating blades can’t move and will crack the collector bin also cause of the blade force pushing the frozen ice. Hopefully new models will have an additional sensor to monitor if ice tray is empty before filling.
Model RS27T5200SR Frig/Freezer Automatic Ice Maker. I had a problem with Ice Maker all of a sudden quit dumping ice. It was making ice but would only dump when reset button was pushed. After trying all the online reset techniques, Reset button, unplugging frig, etc. Read online about checking temp at Icemaker . Put a thermometer near icemaker and after 1 hour it was reading +20 F even though freezer was set to 0 F. I cleared the frozen food and boxes blocking air circulation vents near back inside of freezer, Put freezer in “super cool” mode and about an hour later icemaker started dumping ice normally. Apparently the Icemaker wouldn’t dump ice if the temp was above +9F near the icemaker from what I read online.
I find that the ice maker makes ice but when I put my cup to the dispenser it doesn’t drop out. Does anyone know why this happens?
Samsung approved tech from http://www.agsrefrigeration.co.uk:// reset temperature -18 and replace sensor on icemaker which was making too much ice.
I have the opposite problem. After thawing the top ice maker it only dumps ice in the lower bin in the freezer. Does not drop into dispenser bucket in the refrigerator. I may have accidentally set it to do that when I was trying to force thaw using the display panel. Can’t seem to figure it out.
