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I’m trying to figure out why I have a picture and no sound can you help either by telling me were to go or what needs to be replaced the television is only 4years old thank you Donna
rabbithole9270, There could be a few things causing this issue. 1st try a reset disconnect TV from outlet/power, press and hold the power button on the TV itself for 15 seconds. Wait another 5 minutes, plug TV back in and press power once, may be OK now, if not scroll through the trouble shooting link below and try the suggestions. Chances are audio amp/IC that drives the internal speakers is faulty. Read in forums, it is common in these sets as they use very cheap, low powered amplifier IC’s that generally heat up and fail. The IC is located on the mainboard, and requires the board be replaced. You can google search your make, model#, main board to get a price on replacement board and also how to replace board to see if is cost effective to do repair. If not comfortable doing the repair, have a good TV tech. have a look, diagnose and estimate repair. Good luck. I hope this helped you out, if so let me know by pressing the helpful button. http://removeandreplace.com/2013/11/14/1…
Hi @Debbie mark, What is the model number of your TV? What type of connection is used to connect the signal source to the TV, e.g. Coax cable from an aerial, HDMI cable from a “box” of some description or Component (red/blue/green + red white) or Composite (yellow/red/white) cable from a “box”. If from a “box” have you tried a different input or type of input connection or cable to see if it works? If from a “box” can you connect it to another TV to ensure that it is working OK? If the TV has an earphones socket have you checked if there is audio available there. Have you checked the TV sound settings to ensure that the TV speakers are selected and not an external audio system, if this option is available? What have you checked? If everything you’ve tried or what I’ve suggested still fails to provide audio, as the TV is only 6 months old, consult the manufacturer’s warranty provisions for the TV as to what to do to make a claim for a manufacturer’s warranty repair or replacement.
Restart your box! Box (all boxes and sticks) sometimes overheat. Unplug and restart before the panic. If restarting the box, not the tv. Didn’t work then try another method. But the control box is most likely the problem.
Luckily after reading and rereading all the advice,I felt lil more confident in tackling the problem and what our problem was, my husband turned off the TV speakers internally, so yeppeee, we now got sound
