Chosen Solution
Hi there. I bought an elite x2 1012 g1 second hand on ebay at the end of 2020. About two weeks ago I accidentally jostled it while it was charging and it suddenly stopped charging. Not only was it not charging but it didn’t even recognize the charger plugged into the port. I tried using two different chargers, one brand new, to charge it but neither of them were recognized by the device. I didn’t think it was either charger because I briefly plugged them into my Nintendo Switch and they did charge the Switch. I did a battery reset but it still didn’t recognize the charger. I followed the steps listed here but I couldn’t detect any movement when the charger was plugged in. I popped open the laptop and did see the battery was a little swolen so I assumed it was that. I replaced the battery but it still didn’t recognize either charger. Is it safe to assume that the charging port needs to be replaced? Both chargers still work with other devices. Also, if the charging port does need to be replaced, what’s the best way for someone with little computer repair experience to replace it? I can’t really afford to take it to a repair service. I did find a support page on the HP website with a suggested solution. One of the steps was to update the BIOS but when I tried to install the version suggested, my computer warned me it was out of date so I didn’t do it. One of the other links was broken and I did install the third driver listed on the page but it made no difference. I’m at my wit’s end so if anyone has any solutions I’d appreciate it. (For reference, the support page is this one: https://support.hp.com/us-en/document/c0… )
@erosethenoob “while it was charging and it suddenly stopped charging” does not like a BIOS issue to me. Sounds like some damage to the USB-C port. Here is the bad news. It is soldered directly to the motherboard. So you will have to remove that HP Elite x2 G1 1012 Motherboard Replacement Guide and desolder the old port. Of course check for torn/loose contacts or any other visible damage. If not, then I would think it is time to replace it with something like this I am sure you can get it from other places as well. Not an easy job but it can be done. BTW USB C are a PITA to solder and some experience for this type of repair.
