Chosen Solution
Hello, I performed a BIOS update after installing Windows on a brand new device. The installation seemed like it went well, but when it was done, it didn’t work. The screen stays blank, and the fans kick in very loudly after a bit. I tried the Windows + B option they mention on HP’s website but it doesn’t work. Again this is a brand new device. How can I fix it? (PS I was not able to find this device in the list do I selected another one)
I tried to remove the BIOS battery and it didn’t fix it. And I just noticed, there is no power coming to the keyboard at all, so I can’t even perform the Windows + B.
If it’s brand new, take it back to where you got it. You’re sure you used precisely the right BIOS update file for your particular model, and you didn’t have any power glitches while the new BIOS was installing?
So far there’s no fix, this page comes up as a solution. There’s no solution on this posting. The computer is now a brick until HP finds a way to fix it for you.
