Chosen Solution
How to reset the laptop password?
greg, the password is stored in NVRAM, not in the regular CMOS settings. Removing the battery will not remove your password. For that you can either contact Dell or use your service tag to get the password.
take the motherboard battery out, for like a minute or so. That will make the bios run out energy and will make you load bios defaults. you will need to set time and date correctly after that.
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