Chosen Solution
can you help me to replace the battery of the built-in battery of the livescribe pulse pen?
You can open the pen by putting him into the oven at 100C° for a few minutes. Then you can seperate the upper and the under metal part. The connection is very strong, so you have to pull and warm it several times.
I was not aware of the OLED issue. Mine is also dead. I spoke with them last night 5/28/15 and here is what they sent me. Stinks that they want $50 and the old pen, but here it is.
According to our records your smartpen warranty has expired, but we do have a refurbished 2GB Echo you can purchase at a discount. Below is a link you can use to start the process for replacing your smartpen. The replacement cost will be $49.95 per smartpen plus tax (if applicable): IMPORTANT: When ordering this item, please do not add other items to your cart. Due to operational limitations, we will need to cancel your order if anything but a refurbished Echo smartpen is added to your cart. Link to Online Store - 2GB Echo smartpen - Out-of-Warranty Replacement After you process your transaction, in order to receive your replacement, you will need to: Send your current smartpen(s) to us within 5 business days after you place your order. If we do not receive your defective smartpen within 10 business days, your order may not get processed and will have to be canceled.
This company does not stand by its product. I went through their resolution process regarding my smartpen not working. In the end it was a battery issue (pen not staying charged) and the company would only issue a $45 credit towards the purchase of another pen. Since we must register the pen upon purchase to receive their warranty, you would think a responsible company would have notified me, they found a problem with their pens and the pen must stay charged at all times. I didn’t receive any such notification from the company. I guess their main goal is to sell more pens, will my mission is to inform everyone DO NOT buy anything from this company.
Found the company that makes the OlED screen and possibly the battery too. The company is Solomon Systech. http://www.solomon-systech.com/ It was printed very small. I had to use a magnifying glass to see it. Hopefully we can give them our business and do our own refurbishment. Mmmmmmkkkayyy livescribe …….
A few more bread crumbs in the search for the elusive “Rechargeable Lithium Ion Model No.:GP1229L30” http://www.microbattery.com/microbat/pdf… http://www.gpbatteries.it/Allegati/catal…
if any body filing a complaint against this company please add me too. I have two sky wifi pen both not working. The display gone bad. When I call them.. one of it is out of warrenty. The second one I just opened it.. because of no display i cannot register it. I dont have the receipt either. So they wont replace it. The problem with the OLED display is common on all their products and now they claim that it is fixed in the new models. If they know that there is a problem.. then why they cant at-least fix it one time for the customers who initiate a call. This is kind of ripoff.. Dont buy any thing from them..!@#$%^&*(
Batteries are available on different Chinese sites (Alibaba). Search for ICR12300.
