Chosen Solution

I have already tried charging the watch and replacing the charger, but the screen of the watch still wont stay on. I know the screen is not broken. I want to try a factory reset, but how do I do that?

There are several different kinds of resets, which can be found in the manual. The manual will walk you through the hard factory reset, which can be found here http://download.tomtom.com/open/manuals/

What type of TomTom watch do you have? In the case you have specified will have to perform the factory reset in recovery mode. There is a guide here that should help you. http://bit.ly/2oV0jyk

I have a Tomtom Runner Special Editon. GPS watch. I do not find the software for this watch? From the watch I got the reset instruction. When I place it on the dock holding the butten down it goes toe the ball with hands on it and the to the battery charger. The battery is fully charged. Please help.

Gostaria de saber onde posso mandar meu tomtom para consertar Moro no rio de janeiro Brasil

on the tomtom runner sports watch, the correct screen appears on the watch (computer and watch) to start a factory reset but it won’t go to the next step (hands in globe) to clear my storage. any suggestions